In collaboration with 1199 SEIU, NYSNA and the 1199 SEIU Training Fund, Brooks Memorial Hospital recently completed a Patient Centered Care (PCC) training initiative. The custom training program was designed to incorporate interdisciplinary teams with process improvement to ultimately enhance the patient experience.
Photo: Using interactive health care role-play scenarios, Brooks’ management team gains a deeper understanding of the changing health care environment, and its impact on staff and patient satisfaction.
Late last year, Brooks’ staff participated in a parallel training series to learn similar tools aimed at empowering all levels of the health care team to contribute to improvements and innovations.
Photo: Using interactive health care role-play scenarios, Brooks’ management team gains a deeper understanding of the changing health care environment, and its impact on staff and patient satisfaction.
Late last year, Brooks’ staff participated in a parallel training series to learn similar tools aimed at empowering all levels of the health care team to contribute to improvements and innovations.
Anne Davis, Director of Nutritional Services Brooks/TLC, role plays a patient interacting with various hospital departments. Jan Stevens, HIM Director, demonstrates an appropriate patient interaction using the AIDET concept of communication for achieving patient satisfaction.